Pronto.store takes pride in keeping customers happy and satisfied. If for any reason you feel you need to return the product, we will either repair, replace or credit your account. All purchase scenarios vary, our policies are inline with the consumer protection act / electronics act and apply to Pronto.store and their third party sellers. We will always treat our customers fairly, but we do understand that instances may occur where more assistance and guidance is needed. Please see our various policy on returning products below.
1. Defective Products
A defected product is a product that is no longer in working order or cannot perform the original functionality that it was purchased to perform. Eg: The television no longer switches on. These faults can derive from various mechanical or electronic errors. Such faults of a defective product exclude the following.
2. Delayed Delivery
We do apologies if delivery is taking a bit longer than expected. Our agents follow up with deliveries daily. If there is a delay from our suppliers and an order takes longer than 30 days to be delivered, we will fully refund you.
3. Standard warranty
If a product is defected or not of advertised quality please notify us as soon as possible. In the event of 6 months after delivery or collection of the product you can request a return via our website and we will arrange collection at no charge. Once the product has been inspected we will either repair or replace. If the repair or replacement takes longer than 30 days we will fully credit / refund you.
4. Direct Warranty
Some suppliers offer a direct warranty. In the event of a direct warranty we will notify the manufacturer and they will assist you further to arrange inspection or repair. Their service team will ensure your product is either repaired or refunded.
5. Supplier Warranty
The warranty time can be found on the Product page. Products may have warranties over 6 months. Please notify us via our website if a product is defective and we will arrange collection. We will contact the supplier on your behalf and offer solutions on collection, delivery, repair or credit. We do not offer extended warranties on any of our products other than the warranty provided by our third-party suppliers. Please note, each supplier has a different set of warranty terms. So therefore, warranties may vary. To find out more about warranty of a specific product please refer to the packaging, product brochure or manual. Pronto.store is under no obligation to credit, repair or collect if the product if falls over the 6-month warranty period. We will do our utmost best to ensure all parties are satisfied during their transactions and will communicate to all parties involved an ultimate solution.
7. Out of stock refunds.
If an item is paid for via credit card, zapper, eft or any instant payment methods we will fully refund you. This may take a few days to process.
8. Returning an unwanted order.
If you would like to return an unwanted product you may do so, as long as :
Depending on your delivery area, a collection fee may be deducted off your total order amount. Our returns team will assist in the collection and refund. Please email support@pronto.store for more information.
10. Exchanges
If a product is the incorrect size or does not meet the standards as given in the product image and description. We will swop the item for either a new size or product free of charge. If the size or product is not available, we will credit your account with the exact same amount.
Product Order Incorrect
If an incorrect product is delivered, please notify us and we will collect and replace asap free of charge.
11. Product returning guidelines
If you are not happy with the state of your product please follow these steps to ensure its ready for collection :
12. Product Was Delivered Damaged
If a product arrives damaged, please notify us as soon as possible via our returns department and we will either deliver a new product or issue you with a refund or credit, based on the outcome of the investigation.
14. Combo Deals
From time-to-time Pronto.store and its suppliers may offer combo deals on products eg: Gin & Tonic combo deal. These items may vary in price, we will only accept a refund and return on these items if they fall in the given combo deal limited time frame, and if all products are in working order. Once the products have been inspected, we will credit your account. We do not offer cash refunds on combo deals.
15. Combo Deal Refund Charges.
From time-to-time Pronto.store and its suppliers may offer combo deals on products. These items may vary in price, we will only accept a refund and return on these items if they fall in the given combo deal limited time frame, and if all products are in working order. Once the products have been inspected, we will credit your account. We do not offer cash refunds on combo deals.